The CEO of Banksia Villages’ residential aged care facility, Banksia Lodge, at Broulee says the aged care facility has now met all expected standards with the Aged Care Quality and Safety Commission.
Banksia Lodge was issued with a non-compliance order in February after failing to meet standards in a number of areas including pain management, wound care and meal preparation, following an audit in December, last year.
CEO Graham Wise says an audit was conducted last month and the home has now met all 44 expected outcomes.
He says it's been a challenging time for Banksia Lodge’s staff, residents and families.
“The extent of required changes and the speed at which we implemented them created some disruption. However, the changes have been very positively received by our most important stakeholders - our residents - and have been effective in improving performance, quality, service and safety.”
Mr Wise thanked residents and families, stating, “Banksia has maintained a dialogue with residents, families and staff throughout this time, ensuring clear and transparent communication about initial failures and the subsequent plan to address these issues and deliver improved performance."
Mr Wise added, “I sincerely thank our residents and their families for their support, understanding and engagement throughout this whole process."
"Banksia will continue to implement its plan for continuous improvement and will monitor quality, service and safety closely to ensure sustained compliance. Banksia Lodge is due for re-accreditation in April 2020."
The December audit report, which East Coast Radio has seen, was damning and found staff did not have "skills to ensure clinical care needs" were met and that residents were "not as free as possible from pain".