ShowHeader Job File 2020

Over 600,000 Aussies have lost their jobs during COVID-19 and a further 600,000 have seen their work hours reduced.

As restrictions start to lift and we prepare to get back to a new 'normal' we're launching our new Job File.

Entry Level Service Delivery Roles
5th August 2022

Business
Services Australia
Location
Batemans Bay - National
Job Type
Full Time
Hours
150 hours / month
Salary

SERVICE DELIVERY, WORK THAT REWARDS
“Every customer’s experience is different. You’ll go above and beyond because you care.”
Customer service means a lot to our agency. When you work with us, you’ll support the Australian community when they need government services. You’ll help make accessing these services simple so people can get on with their lives.

Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced, dynamic environment.

Our roles connect with customers in person, on the phone and through online services to deliver Centrelink, Child Support and Medicare services.

To learn more about what it’s like to work for Services Australia, please visit our website.

Skill Required

Our ideal candidate:
 has exceptional customer service, empathy and willingness to help people
 is able to interpret and apply legislation, policies and procedures relevant to their role
 can undertake research and make sound decisions using appropriate judgement
 is able to build effective working relationships and engage with diverse groups of people
 has well-developed communications skills
 displays resilience and an ability to deal with challenging situations
 is digitally savvy, and is able to work with various software platforms

In these roles, you will:
 provide exceptional customer service support at initial point of contact to determine and
facilitate payments to customers, and payments made by customers
 support customers by directing them to appropriate service channels, completing first
contact enquiries, identifying and prioritising customers who are potentially vulnerable, in
distress or who have accessibility needs, and escalating potential issues to the leadership
team
 help customers build their digital capability across a range of platforms, payments, programs
and services.
 improve customers’ ability to navigate and self-manage their payments and services
 help customers understand legislation, policy, procedures, payments and services
administered by the agency
 undertake or participate in assessments and quality assurance activities to ensure payments
are accurately delivered to customers
 undertake data extraction and validation activities
 provide on the job support and training to colleagues

To apply for this job, please contact us by